Shipping and Policies
WELCOME TO ALBRECHT JEWELRY an artisan boutique offering truly unique and one-of-a-kind jewelry. Each piece embodies a unique design, crafted with the highest possible standards of excellence by gemologist, diamond expert and designer Tatiana Albrecht who has a great experience in the fine art of jewelry design. Tatiana travels the world extensively to find and hand pick the most beautiful gemstones for her charming designs. Your piece of jewelry will never be mixed up with another because it is made Specially for You.
Albrecht Jewelry is a professional team of jewelry experts who are deeply in love or even obsessed with what they are doing.
Production time usually takes 1-4 week, depending on design difficulties and desirable gemstones availability. A purchase confirmation will be sent to you via email as soon as the order is placed. Email with tracking information will be sent when your piece of jewelry is completed and ready to be shipped. If you have any questions regarding the leading time process or order status, please contact us firstname.lastname@example.org
Please, kindly fill out our custom form on the website, providing as many details as possible, including photos, if you wish.
Or you may send us all the information to our email address albrechtjewelry@gmail.
All the gemstones we offer are natural and hand picked by the founder Tatiana Albrecht who is a professional gemologist and diamond expert.
We offer a great variety of gemstones for any taste and budget. If You want to have a different gem color or type in any existing model please contact us via e-mail albrechtjewelry@gmail.
All the items are shipped only after successful payments confirmation.
All the items and shipments are covered with full insurance and will be delivered by USPS Priority, UPS or FedEx.
After your item is shipped, you will receive an email update with tracking details.
We ship globally. Prices at checkout do not include applicable taxes, custom duties which may be charged by the country where the transaction originated. All duties and additional charges are buyer’s responsibility.
RETURN AND EXCHANGE POLICY:
We truly want you to enjoy and love your piece of jewelry. Please, note that we have an individual approach to any issues and open for discussion and better solution for both sides.
Ready to ship items: If you are not satisfied with the item you purchased, you may request a return. All the items must be returned within 5 days of the customer receiving their item. Refund will be issued after we receive the item and may take about 3 business days to process.
Since each piece is individually handcrafted to order we don't accept returns. But we want to make sure, you are satisfied with your purchase and If there is anything wrong with the craftsmanship , the item is damaged or has any defects, please contact us immediately and we will resolve the issue.
We give one year warranty for all the pieces and will be glad to repair, polish and clean, resize or replace side stones. We don't cover loss or strong damage of the central stone but will offer a fair price to have it replaced. Warranty is void if a piece of jewelry is worked on by another jeweler. We reserve the right to decline any unreasonable repair request.
If you need to cancel an order you must contact us within 5 hours of when you placed the order. All the pieces are custom made and once production begins they cannot be cancelled without incurring a restocking fee of 30%.
You are fully responsible for the value and condition of the item, while you possess it. You are fully responsible if a pice of jewelry was damaged, chipped, scratched, recut or have any other changes.
All returns must be made only by insured registered postal services.Return postage and insurance must be paid by the customer.
All transactions are subjected to Arizona and US Law. The USA is the place of jurisdiction for both.
Albrecht Jewelry ensures that all customer data is protected.We will not sell or pass your personal information on to any other company.
Please, email us with general inquiries, questions or custom orders at email@example.com
You also can find our shop on Etsy: www.etsy.com/shop/